Company Overview

Hua Cheng Education Centre (Bedok) Pte Ltd is located in Singapore at Heartbeat@Bedok, providing educational services and coordinating classes for students in a supportive learning environment.

Job Summary

Support daily centre operations by managing customer service, coordinating classes, handling enquiries, resolving feedback, liaising with teachers and parents, and maintaining administrative records.

Responsibilities

• Coordinate and facilitate classes to ensure smooth centre operations
• Manage walk-in and telephone enquiries to provide timely and accurate information
• Deliver course consultations to prospective customers to support enrolment decisions
• Resolve customer feedback and complaints to maintain satisfaction and trust
• Liaise with customers and teachers to communicate parents’ feedback and students’ progress effectively
• Perform administrative duties including daily collections and preparation of class materials
• Enter and maintain accurate data in the Student Management System for efficient record-keeping
• Process new student enrolments to support centre growth and student intake

Preferred competencies and qualifications

• At least 1 to 2 years of relevant work experience in customer service or education administration
• Required to be able to speak Chinese
• Ability to plan effectively and manage multiple tasks to meet operational needs
• Strong interpersonal skills to build positive relationships with customers, teachers, and colleagues
• Proficiency in both English and Chinese to communicate with diverse customers and staff
• Willingness to work according to the centre’s operating hours