Job Scope Summary:

• Deliver courteous, professional, and high-quality customer service at all times.
• Welcome visitors warmly, assist with enquiries, and direct them to the correct person or location.
• Handle incoming calls efficiently, route calls accurately, and take messages promptly.
• Monitor visitor access at reception and maintain security awareness at all times.
• Receive, record, and sort mail/deliveries, including escalating suspicious parcels according to procedures.
• Keep the reception area tidy, presentable, and ensure all reception equipment is operational.
• Provide administrative support, manage reception inventory/consumables, and assist during management meetings.

Job Requirements Summary:

• Minimum GCE ‘O’ Level qualification with at least 3 credits, including English.
• Prior experience as a receptionist is required; office skills certification is an advantage.
• Strong spoken and written English communication skills.
• Ability to communicate confidently with visitors, staff, and stakeholders.
• Professional customer service attitude with good interpersonal skills.
• Able to manage front desk duties efficiently and professionally.